Chapter 1. Reassure
Facing up to the crisis togetherFACING UP TO THE CRISIS TOGETHER
Lockdown presented human resource management with many challenges during 2020. Groupe ADP employees came together as a close-knit, supportive and agile community that proved its ability to face up to the crisis together by adapting to new ways and methods of working.
LEARNING TO WORK IN NEW WAYS
As soon as health protection became a priority, a large number of employees successfully switched to teleworking within a week and, on 23 March 2020, a part-time working scheme was introduced for the Group’s French employees. That scheme is still in place today.
Even at the height of the crisis, our airports were never empty, and special attention was focused on taking care of those employees whose jobs could not be done remotely so that they could continue to work in complete safety.
This was particularly true of those working in energy supply, aircraft maintenance and similar roles. For example, 15 of the 50 members of the Networks and Access team at Paris-Charles de Gaulle continued to manage and supervise power generation for heating and cooling on a daily basis, while 70 technicians (compared with 190 in normal times) worked rotas to maintain runways and terminals.
Distance and geographical separation are normal facts of life for any international group of companies, but another of our key priorities was to maintain the working relationships that unite all our employees by providing information, support and management. So whether working remotely or within the airport perimeter, as members of teams in the same country or as expatriates, the Groupe ADP airport community has remained united throughout. The Group website hosts a dedicated Yammer communication channel for employees to keep in touch throughout the working day. Almost everywhere around the world, the recovery is being built around the new ways of working that everyone has already embraced.
◆Continuing work on our major projects
The effective implementation of appropriate health protection measures meant that it has been possible to complete work on infrastructure projects that were already well underway before the crisis struck. These include the 2B-2D link at Paris-Charles de Gaulle and the new international passenger pathways at Orly 4. Special protocols, worksite compound layout, team work rotas and the use of plant machinery have all helped to progress the process of transforming the Paris platforms, despite the many constraints in place at this time.
Laure Kermen-Lecuir,
General Representative
of the Groupe ADP Foundation
Solidarity has taken many different forms at Groupe ADP. For example, some employees volunteered to make their logistics, project management, modelling and statistical skills available to the Assistance Publique des Hôpitaux de Paris (AP-HP) university hospital trust via the COVISAN scheme introduced to break infection chains by helping the most vulnerable in society.